ligasamudera Privacy Policy
This page describes what we collect when you use ligasamudera and how we keep that data protected. We at ligasamudera process personal information only to operate our platform, meet regulatory obligations in supported jurisdictions, and protect your account against fraud and unauthorized access. We do not sell or share your data with advertisers or third-party marketers.
Our platform operates where local law permits and requires users to verify their identity before accessing sports markets, live-dealer tables, and slot games. The verification step itself—email confirmation, document upload, payment method linking—generates the data covered in this policy. We treat account recovery, withdrawal requests, and customer inquiries with the same care and transparency.
If you have questions about how we handle your information, contact our support team via the channels listed at the end of this page.
What We Collect on ligasamudera
We collect personal information in three stages: account creation, identity verification, and platform activity. At account creation, we collect your email address and a password you choose. During KYC (Know Your Customer) verification, we request a government-issued ID, proof of address, and a photograph of you holding that document. This step happens before your first deposit and is required by law in the jurisdictions where ligasamudera operates.
When you fund your account using DANA, e-wallet, mobile banking, local payment, online payment, or another supported payment method, we collect the transaction record—amount, date, time, and your payment provider's reference number. We never store your card number, PIN, or banking password; those remain with your bank or e-wallet provider. Our servers record your login history, betting history (which markets you viewed, when you placed stakes, settlement outcomes), and any customer service interactions—messages you send to our support team and our responses.
We retain KYC documents for the duration of your account and for seven years after closure, as required by financial regulators. Transaction records are kept for the same period. Login and betting history are kept for five years to support dispute resolution and account recovery. Chat logs with our support team are kept for two years unless a withdrawal dispute or complaint is pending, in which case we retain them until resolution.
- KYC documents
- Government ID, proof of address, and verification selfie—required before your first deposit and retained for seven years after account closure.
- Transaction logs
- Deposits, withdrawals, and settlement records retained for seven years for regulatory audit and dispute handling.
- Device and login data
- IP address, browser, operating system, and login timestamps retained for two years to detect fraud and enforce account security.
How We Use Your Data
We use the information we collect to operate ligasamudera, process your deposits and withdrawals, verify your identity, prevent fraud, and resolve disputes. When you request a withdrawal, our compliance team reviews your transaction history to confirm that the funds come from legitimate account activity and that your KYC details match your payment method. For example, if you deposit via e-wallet and later request withdrawal to a mobile banking account, we verify that both accounts are registered to the same person.
We share your data with third-party processors only where necessary. Our payment processors (the banks and e-wallet providers that handle local payment, online payment, e-wallet, and mobile banking transfers) receive your name, account number, and transaction amount. Our hosting provider, which operates data centers in Singapore and the region, stores our servers and backups. We do not share your betting history, device data, or personal documents with these processors beyond what is necessary for payment settlement. Our compliance and legal team may access your full file if required by law enforcement or financial regulators in supported jurisdictions.
Your Rights and Our Commitments on ligasamudera
In most jurisdictions where we operate, you have the right to request access to the personal data we hold about you, to request correction of inaccurate information, and to request deletion of your data once your account is closed and all regulatory retention periods have passed. To exercise these rights, email our support team with your account username and the specific request. We respond to access requests within ten business days and to deletion requests within thirty days of account closure.
You may disable non-essential cookies in your browser settings; this will not prevent ligasamudera from operating, but it may affect features like saved preferences or language selection. We use cookies to store your login session, remember your language choice, and track which markets you've viewed so we can show Liga 1, Piala Indonesia, and Champions League fixtures in the order most relevant to your previous sessions.
We encrypt all data in transit using TLS and at rest on our servers. We conduct annual security audits and maintain multi-factor authentication for employee access to customer data. If we become aware of unauthorized access to your account, we notify you within 48 hours via the email address registered on your account. You can recover a compromised account by verifying your identity and resetting your password through our account recovery page
This policy was last updated in January 2025. We may revise it if we change how we collect or use data. We notify users of material changes by email and by displaying a notice on ligasamudera's homepage. Your continued use of the platform after a policy update means you accept the new terms. If you do not agree, you may request account closure via our contact form before the updated policy takes effect.
Questions or concerns about privacy on ligasamudera can be directed to our support team at [email protected]We respond to all inquiries within five business days in English and Indonesian.